Dear JPfinds user:
Thank you for your continued trust and support! To ensure a smoother, hassle-free shopping experience in Japan, we plan to carry out service upgrades and rule optimizations on September 4, 2026.
The core principle of this upgrade is: simpler processes, greater transparency in fees, and peace of mind for you. Below are the detailed changes—let’s take a look 👇
1️⃣ Optimization of Additional Payment Procedures
In the past, you may have encountered situations where you had to pay additional fees for the product itself or for domestic shipping within Japan, or where extra charges arose after your package was dispatched—often requiring multiple manual steps.
Now, we’ve updated the relevant processing system:
The system will automatically review and determine eligibility based on established rules. For any differences that fall within the platform’s standard coverage, the backend will waive these charges automatically—so you won’t need to make additional payments manually.
⚠️ Please note: Any additional fees arising from personal circumstances—such as special items, overweight or oversized packages, or other exceptional cases—that are not covered by the platform will still be the responsibility of the user to settle.
2️⃣ Re‑packaging Fee Optimization
If, after your item has been packed, no available shipping method is offered due to platform‑related reasons, preventing you from fulfilling the order, you may contact customer service to request re‑packaging. In such cases, both the re‑packaging service fee and any cancellation charges will be waived.
⚠️ Please note: This waiver applies only when we are objectively unable to provide a shipping option. If you request re‑packaging or cancel a package for subjective reasons—such as changing your mind, repeatedly requesting re‑packaging, or arbitrarily canceling—the applicable fees will still be charged according to our standard policies. Malicious abuse of this benefit may result in refusal of service.
3️⃣ Shipping Process Upgrade: Phasing Out “Prepayment” and Fully Adopting “Pre‑Simulation” Mode
When you submit a shipment request, we will eliminate the prepayment step and transition entirely to the “pre‑simulation” mode.
What is “pre‑simulation”? Once your package has been fully packed, we will then ask you to pay the international shipping fee. At that point, the fee will be calculated based on either the actual weight or the volumetric weight, providing you with a more accurate cost estimate.
💡 Tip: When submitting a pre‑simulation request, we recommend selecting options to remove outer shipping packaging or product packaging. This can effectively reduce the package’s weight and volume, thereby lowering your international shipping costs!
4️⃣ Adjustment to Service Fees for Purchases
To continue providing stable, high-quality purchasing services, we will be making a small adjustment to our purchase service fees—adding 50 JPY per SKU on top of the current rates.
This minor adjustment is essential to ensure we can keep improving our platform’s features and response speed, ultimately delivering an even better shopping experience for you.
Given the numerous benefits this upgrade brings, we are confident you will appreciate our sincerity and commitment.
📅 Effective Date
Starting Friday, September 4, 2026, all newly placed orders will be subject to these new terms.
At JPfinds, we are committed to making international shopping as convenient as local shopping. Every change we make is designed to provide you with even better service. If you have any questions about this update, please don’t hesitate to contact our customer service team—we’re happy to assist you.
Thank you for your continued support! We will keep striving to bring you more high-quality products from Japan.
— The JPfinds Team