Introduction
NOVABYTE PTE. LTD. (hereinafter referred to as “the Company”) is a company registered in Singapore that provides purchasing agency services.This agreement is made between the Company and any fully competent individual or entity (hereinafter referred to as “the Customer”) using the services related to the JPFinds.com website and application (hereinafter referred to as “the Site”). This Agreement constitutes a formal public offer, intended to clarify the terms of service for customers wishing to use JPFinds’ services.
Article 1: Agreement Content
1. JPFinds provides the following services to the Customer (hereinafter referred to as “the Services”):
– Purchasing consumer goods from online stores and second-hand markets within Japan (hereinafter referred to as “Sellers”) on behalf of the Customer, according to this Agreement and the Sellers’ terms;
– Receiving, storing, and packaging goods at the Company’s warehouse (hereinafter referred to as “the Warehouse”) in preparation for international shipping;
– Sending goods to the address designated by the Customer via postal, courier, or other transportation service providers (hereinafter referred to as “Transportation Service Providers”) on a cash-on-delivery or other agreed basis.
2. JPFinds charges the Customer the corresponding service fees according to the rates published on the Site.
3. The Customer agrees that the Company will collect, store, process, and transfer their personal data in accordance with the Privacy and Cookies Policy.
4. The Customer permits JPFinds to entrust third parties with the performance of obligations defined in this Agreement when necessary.
5. The Customer’s registration of an account with JPFinds is deemed acceptance of the terms of this Agreement. The Company reserves the right to unilaterally amend this Agreement, and the Customer should periodically check the Site for updates.
Article 2: Obligations of Both Parties
1. JPFinds will provide the services described in Article 1 and other related operations not contrary to this Agreement, the Site’s descriptions, or Singapore law. The Company is not required to provide the Customer with records or proof of its communications with Sellers or logistics service providers.
2. The Customer must promptly pay all fees related to purchases and transportation, including service fees, taxes, tariffs, and any potential storage or handling fees, within the allowed storage period.
3. The Customer shall provide all information necessary for the completion of the services (e.g., product link/options, delivery address, etc.) and guarantee its accuracy.
4. The Customer is responsible for confirming the available shipping methods to their location and ensuring that the purchased goods comply with the regulations of the Transportation Service Providers and the customs of the destination country (including restrictions on dimensions, weight, content, and price, etc.).
5. JPFinds may provide additional services (free or charged) not listed on the Site, whose availability and fees may change without notice.
6. The Customer shall not use goods purchased through JPFinds for the development, manufacture, or use of conventional weapons or weapons of mass destruction, nor resell, transfer, or distribute them to third parties who may use them for such purposes. If JPFinds deems a relevant risk exists, it has the right to restrict the purchase and international shipping of such goods.
Article 3: Service Process
Product Ordering
1. JPFinds agrees to purchase goods from Sellers on behalf of the Customer, for goods that can be ordered via e-commerce platforms and delivered to the Warehouse.
2. Goods will be purchased based on the information submitted by the Customer via the “Add to Cart” function after payment.
Item Reception and Warehousing
- Once items arrive at the warehouse, JPFinds will receive them on your behalf and can store them for up to 30 days.
- JPFinds is not responsible for verifying the accuracy of received items and assumes no liability for errors made by the seller.
- Items can be stored for a maximum of 30 days. If not processed within this period, they will be removed from the customer’s account without compensation. If an extension is requested, a daily fee of 50 JPY will be charged.
- JPFinds reserves the right to inspect received items and may refuse to ship items deemed unsuitable for export. Prohibited items will, if possible, be returned at the customer’s expense, or the customer will be required to pay disposal fees.
- After a customer creates a parcel via their account, JPFinds will package the items according to the selected shipping method and preferences. If the originally chosen method is unavailable due to weight, size, or content restrictions, an alternative packaging option will be used.
- By default, JPFinds completes packaging independently. If special requests are needed, customers may contact customer service. JPFinds will make reasonable efforts to accommodate requests that do not compromise item safety and can be fulfilled with available resources. Additional operations not directly related to packaging (such as folding, disassembly, partial disposal, etc.) may be rejected or incur extra charges, depending on the situation.
- If a customer requests repackaging after the initial packaging is completed, additional fees will apply.
International Shipping
1. International shipping is conducted according to the methods and rates listed in the “International Shipping Estimate” section of the Site.
2. Payment of shipping fees constitutes the Customer’s confirmation of the parcel contents, fees, and dimensions. Complaints regarding shipping fees or parcel size after payment are not accepted unless proven to be a clear error by JPFinds staff.
3. JPFinds’ service is considered complete when goods are handed over to the Transportation Service Provider. The Company is not liable for the actions of the Transportation Service Provider and cannot control delivery speed. Shipping times shown on the Site are estimates only.
4. All parcels are insured according to the insurance policy described on the Site.
5. In case of parcel delay, damage, or loss, the Customer must report it promptly according to the Site’s process. JPFinds will investigate and decide on compensation based on the circumstances. If the Customer refuses or fails to provide necessary information, JPFinds may refuse compensation.
Cancellation and Returns
1. Order Cancellation Before Seller Ships Item
If the item has not been shipped by the Seller, we will contact the Seller on your behalf to request cancellation according to the respective platform’s policy. If the cancellation is successful, the following fees will apply:
– The proxy service fee of JPY 250 for that order will not be refunded.
2. Order Cancellation After Item Arrives at Warehouse
If the item has already been delivered to the JPFinds warehouse, we will contact the Seller on your behalf to request cancellation according to the respective platform’s policy. If the cancellation is successful, the following fees will apply:
– JPFinds order cancellation handling fee: JPY 1000
– Domestic Japan round-trip shipping costs
– Other fees that may be requested by the Seller
– The proxy service fee of JPY 250 for that order will not be refunded.
3. Return Process After Receiving International Parcel
We understand that sometimes received items may not meet expectations. If you wish to return an item after receiving it (e.g., you find the item has an undisclosed quality issue, excluding damage during transit), our team will assist you with the process.
Our return handling process is as follows:
– You Submit a Request: Contact our customer service, state the reason, and submit a return request.
– We Contact the Seller: Upon receiving your request, we will immediately contact the Japanese Seller on your behalf to discuss the return.
– Seller Confirmation & Processing: After the Seller confirms and agrees to the return, they will typically complete processing (such as refund) within 7 to 10 business days. Please note that the following fees will apply if the return is processed:
– JPFinds return service fee: JPY 1000 per item.
– International return shipping cost to Japan and domestic Japan shipping cost (if the item indeed has a quality issue, the relevant shipping costs will be borne by the Seller).
– Other fees that may be requested by the Seller.
– The JPY 250 proxy service fee for that item will not be refunded.
4. Example:
– You receive a second-hand electronic product and find it has a functional fault not mentioned in the description.
– You submit a return request to JPFinds customer service, providing photos as evidence.
– We contact the Seller, explain the situation, and the Seller agrees to your return request.
– After confirmation by the Seller, the return process is initiated, and the Seller will process your refund within 7-10 business days. You will need to bear the corresponding return shipping costs and the JPFinds service fee.
5. Important Note:
– Most Japanese Sellers have strict time limits for returns. Please be sure to submit your application within 5 days to ensure sufficient time for the item to reach the Seller within their deadline.
Article 4: Limitation of Liability and Force Majeure
1. Liability for non-performance of obligations due to force majeure events such as natural disasters, war, epidemics, etc., shall be exempted.
2. JPFinds shall not be liable for any direct or indirect costs, damages, or losses resulting from service errors, interruptions, or defects.
3. JPFinds is not responsible for the actions of third parties such as Sellers, Transportation Service Providers, banks, and payment systems. The Customer agrees not to hold JPFinds responsible for damages caused by third parties.
4. JPFinds does not guarantee the quality or content of purchased goods and provides no warranty for the goods sold by Sellers.
5. JPFinds is not liable for dishonest acts by Sellers (e.g., delays, errors, or fraud). The Customer should choose Sellers with good reputation themselves.
6. JPFinds does not check whether goods comply with the customs regulations of the destination country and is not responsible for related costs. The Customer must ensure that the purchased goods can be imported in compliance with their local laws.
7. JPFinds will only provide compensation if it is proven that the loss was directly caused by JPFinds personnel (e.g., the purchased item differs from what was specified, or the item was damaged). The compensation amount is limited to the value of the goods.
8. JPFinds is not responsible for the results of any negotiations the Customer conducts directly with the Seller.
9. Product titles and descriptions are provided by Sellers and converted via an automatic translation system. JPFinds is not responsible for Customer losses resulting from translation errors.
Article 5: Dispute Resolution
1. Disputes related to this Agreement shall first be resolved through negotiation.
2. If negotiation fails, the dispute shall be submitted for judicial resolution. If JPFinds is the defendant, Singapore law shall apply, and the case shall be tried in a Singapore court; if the Customer is the defendant, the case shall be tried in the court of the Customer’s location.