JPFinds is a professional agency specializing in Japanese proxy shopping and international forwarding services. We are dedicated to assisting customers in purchasing desired products, answering product-related inquiries, contacting Japanese sellers, receiving items on your behalf, providing warehousing services, and consolidating and shipping packages overseas once all items have arrived.
From the moment items are delivered to our warehouse until the parcel departs from Japan, all intermediate processes are our full responsibility. If a dispute arises between the user and a seller, we will always advocate for the customer’s interests. However, please note that JPFinds shall not be held liable for seller actions (such as shipping delays, items not matching descriptions, defects, or incorrect items shipped). We will make our best efforts to assist in resolving issues and contacting the seller, but we cannot guarantee that all disputes will be resolved satisfactorily.If you are purchasing second-hand items.Its after-sales policy follows the rules of the original seller and the platform.and have concerns about their condition, we recommend using our “Item Photo” service to confirm the actual condition before shipping.
We are not liable for item damage or parcel loss that occurs during domestic Japan or international transit. Although we will endeavor to provide reasonable compensation in the event of international shipping incidents, the maximum compensation amount shall not exceed the original purchase price of the item(s). Furthermore, we are not liable for delivery delays caused by the regulations, policies, or holidays of the destination country.
We regularly maintain and update our automatic translation system for product descriptions, but we are not responsible for any ambiguities or inaccuracies that may arise during the conversion from Japanese to English or other languages. If you have any questions about product information, please contact our customer service team promptly.
If any issues arise due to unauthorized use of your account, the corresponding responsibility must be borne by the user.
If our verification confirms that item damage or loss was indeed caused by us, we will provide corresponding compensation. The refund will be credited to your account balance, with the amount not exceeding the original purchase price of the item in question.
All goods on this website shall be delivered in strict accordance with the specifications and packaging of the country of origin, maintaining the original trademarks and labels of the products. Throughout the process, no modifications, assembly, replacement of packaging, alteration of labels, changes to product names, or any other actions that may alter the original state of the goods will be performed.
It is explicitly agreed that the buyer shall be solely responsible for the import customs clearance of the purchased products, and the products are limited to the buyer’s personal use only and shall not be resold. In the event of resale, all legal risks arising therefrom (including but not limited to infringement risks related to parallel imports) shall be borne solely by the buyer.