Thank you for choosing JPFinds. The following outlines the regulations regarding order cancellation and returns after purchasing items.
I. Voluntary Order Cancellation
Due to the specific nature of cross-border overseas shopping, the items you purchase on this platform are provided directly by Japanese sellers. Transactions must comply with the relevant rules of the Japanese e-commerce platforms and their sellers.
To enhance your shopping experience, after an order payment is completed, we differentiate between the following two scenarios based on the order processing progress:
1、Before Shopper Acceptance: If you submit a cancellation request before a shopper has accepted your order (i.e., the order has not yet entered the purchasing process), you may apply to cancel the order.(Not applicable to auction items)
2、After Shopper Acceptance: Once a shopper has accepted the order, it indicates that the order has entered the actual purchasing process. At this stage, the order cannot be cancelled, and refunds of any kind cannot be processed. Please carefully confirm the product information, specifications, and your intent to purchase before placing an order to avoid subsequent inconvenience.
II. Involuntary Order Cancellation
Due to various uncontrollable factors in the overseas shopping process, some orders may be cancelled by the seller or the platform after successful payment. The specific refund arrangements are as follows:
1、If the order falls under the circumstance of “unsuccessful purchase,” the platform will process your refund within 24 hours.
2、If the order is cancelled by the seller after a successful purchase, we will process your refund within 3 working days after receiving the seller’s refund notification and funds.
The following are the main situations and reasons for potential involuntary order cancellation, provided for your reference when placing orders:
1）Item Out of Stock
a.Unsuccessful Purchase of Item: The item sells out at the exact moment you place the order. Since shopping websites cater to users globally, inventory changes extremely rapidly.
b.Seller Cancels Order After Purchase: When a seller cancels an order citing “out of stock,” they typically do not provide a specific explanation. Based on experience, common reasons include:
The seller discovers the item is missing when preparing to ship.
Although the item was listed, it was actually sold through another channel.
2）Item Listing Has Been Deleted
If the item listing is deleted by the seller after you submit your order, the purchase for that order cannot be completed.
3）Seller Unable to Complete Transaction
The seller’s account is restricted by the platform (e.g., a restricted Mercari account). The reason for the restriction is determined by the platform and is only communicated to the seller.
The seller has not responded to messages for an extended period, making it impossible to confirm if the account is still active. This poses a risk of non-shipment or non-refund after purchase.
The seller refers to selling items to the purchasing agent platform for personal reasons.
4）Requests Made in Order Notes Unfulfilled
Any requests made in the order notes at the time of placing the order will be treated as concurrent conditions for the transaction. If the request cannot be fulfilled, the order will be cancelled accordingly. It is recommended you use this function cautiously.
If the seller responds to the note but their response conflicts with your request (e.g., requesting a specific variant via note, and the seller replies that the variant is sold out), the order may be cancelled.
5）Item is Prohibited
If the purchased item is classified as an internationally prohibited item or violates relevant national policies and regulations, the order will be cancelled.
6）Item is a Private Listing
If the product information indicates that the listing is a private link created by the seller for a specific buyer, the order cannot be completed normally.
7）Purchase Request Not Approved
For some items on certain platforms, a purchase request must be submitted to the seller first. If the seller rejects the request, the order cannot proceed.
III. Returns
Due to the specific nature of cross-border overseas shopping, once an order payment is completed, the funds are settled to the seller in real-time. Therefore, the JPFinds platform cannot directly process refunds for you and cannot accommodate any returns without a valid reason.
To protect your interests, we recommend that you purchase the item photo service and carefully review the product photos provided. If you notice any issues, you may file a complaint in a timely manner. After verification with the seller and through the official website channels, we will assist you in initiating the return and refund process.